Refund Policy
Last updated: September 1, 2026
1. Overview
We want you to be satisfied with ZShell. This policy describes when refunds are available for paid subscriptions and lifetime licenses.
2. Subscriptions
New Pro and Cloud Sync subscriptions are eligible for a full refund within 7 days of the initial purchase if you are not satisfied. Refund requests made after 7 days are handled on a case-by-case basis.
3. Lifetime & Maintenance
Lifetime licenses are eligible for a full refund within 14 days of purchase. The annual maintenance fee is refundable within 14 days of the initial charge. Renewal charges for maintenance may be refunded if requested shortly after the renewal date and the feature was not used.
4. How to Request
Contact us at [email protected] with your account email and order reference. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.
5. Non-Refundable Cases
Refunds are generally not available after the applicable window, for accounts that have violated our Terms of Service, or for charges incurred beyond the applicable refund window (7 days for subscriptions, 14 days for lifetime licenses and maintenance fees) without extenuating circumstances.